FAQs

Welcome to the Frem FAQ page. Here you will find answers to common questions about our reception desks and workplace furniture solutions. Cannot find what you are looking for? Contact us and we will get back to you as quickly as possible. 

1. I want to design my own office reception space. Can you provide me with CAD blocks?

• Yes. We provide CAD blocks in various formats for all our reception desks and furniture ranges. Please get in touch. 

2. Can I have a logo on the upstand of my reception desk?

• Yes.  Classic reception desks: We offer options for cut-out logos in etch-effect film or vinyl applications. Artwork must be provided in EPS vector format. 
• Light reception desks: vinyl logos or full-colour graphics (300 dpi at A4 size) can be applied. EPS vector format is required.

3. Can I have the logo in colour?

• Yes. We can apply logos in coloured vinyl. Artwork must be provided in EPS vector format. Costs vary based on complexity and number of colours. 

4. Can I include lighting features on my reception desk?

• Yes. Plinth or counter lighting is available as an optional extra. Contact us to discuss options and pricing.

5. What are your current lead times?

• Our lead times vary depending on the product: Typically 4-6 weeks for a standard product.

6. Can you supply me with material samples?

• Yes. We can provide samples of our standard finishes, including veneers, laminates, and fabrics. For laminate options, you can also visit www.egger.co.uk.

7. What are my trade terms?

• Existing clients: Terms already agreed
• New clients: Please complete a Credit Account Application Form to confirm trade terms.

8. I like your standard products, but they don't fit my space. Can you customise them?

• Absolutely. Our design team can modify existing products or develop a custom solution.

9. Can I download technical information and visuals?

• Yes. You can download product images, specifications, line drawings, and CAD blocks from the Resources page.

10. Do you deliver and install?

• Yes. Our in-house installation team ensures professional delivery and setup across the UK.

11. Is there a charge for delivery and installation?

• Yes. Delivery and installation costs depend on the level of service:
• Standard scheduled delivery: Area-dependent charges apply. 
• Bespoke or special projects: Costs vary based on requirements.
• Collection: Available ex-works by prior agreement.

12. Can you store my order if the site isn't ready?

• Yes. POA

13. My client wants a unique design. Can you help?

• Yes. Frem specialises in bespoke furniture solutions. Our team will support you from concept to installation.

14. Do you offer site surveys?

• Fitted furniture: Site surveys are available.
• Freestanding furniture: We provide a site survey form to capture project requirements.

15. How should I clean Frem furniture?

• Veneered surfaces: clean with a soft damp cloth and dry with a duster. Avoid polish or wax.
• Laminate/solid surfaces: Use non-abrasive, non-aerosol cleaner. Wipe spills promptly.
• Glass/acrylic upstands: Use glass cleaner on the visitor side; a damp cloth on the reverse.
• Sandblasted glass shelves: Clean only with a damp cloth.
• Metal components: Wipe with a dry cloth or apply WD40 and buff

16.Specifications

• Frem reserves the right to alter product specifications and designs without notice.

17. Environmental Commitment

• We prioritise materials from sustainable sources and work with suppliers committed to responsible forestry and recycling practices.

18. VAT

All prices shown are exclusive of VAT. 

19. Warranty

All products come with a 5 Year warranty against manufacturing defects under normal use. Please notify us of any issues within 7 days of delivery and 1 year warranty for electrics.

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